I really liked Brad's list but I modified it slighly to a list of thought fragments inspired by the course:
- Politicians intuitively get complexity but expect Categorisation and Analysis from Public Servants
- Communities of Practice need to emerge not be formed
- Treat Data like a Crime Scene
- Formulate the hypothesis from the data
- Don't Pareto-ise
- Thoughts are stored as fragments but through telling and re-telling of experiences links
(tags) grow with other fragments - leading to retrospective coherence.
- Training Stories form the ID of the organisation
- Replicate the Starting Conditions not the End
- Encourage positive trends and dampen the negative
- Manage the workplace not the work
- Consider the Roles (Crews) in an organisation (Loki, Journeyman, Master, Apprentice, White & Black Knights)
And finally, to vehemently agree with Brad (paraphrased):
my favourite line, “cynics are the people who care about the organisation”, since they are the ones looking for a better way to improve their organisations (ere, ere!).