On the shoulders of GIANTS

I was listening to a podcast from the Duke University public lectures from iTunesU (the podcast is titled Values-Based Leadership, sorry I can't work out how to link directly to it). For me this podcast has probably done what the Leadership Exchange was meant to... I am definitely inspired after listening to it. I can recommend that you hunt it down and have a listen (or a watch, there is a vodcast too)

But it did lead me to question how often do we acknowledge those giants? There has been discussion in our organisation about getting in touch with our former members, but as yet nothing meaningful has been done. I would like to see not just a list of names and numbers but some interactions, maybe presentations at the Annual Conference or get togethers in the regions... I think personalising the giants is the first step to standing on their shoulders...

KM Freestyle

I have fielded a few queries on KM recently through work and social network, so I thought I would blog on some of the ideas out there that I like...

The traditional approaches irk me, I have found that then tend to focus on document or artifact management systems. Unfortunately, the information in these documents are highly codified and only have context for that experience. Dave Snowden is quite brutal on the production of these documents focussing on their retrospective coherence and the fundamental attribution error.

Personally, the thing I dislike about this form of KM is that the document is stored based on what it was related to and stored in that place and only linkable through that structure. Now I am aware that there are better systems out there and supposedly on their way into our work network. But is Sharepoint the silver bullet?

A completely integrated way of capturing experiences (and their meaning) as they occur is far more useful.

I have recently undertaken a job that will look at Organisational Health and Sustainability when I introduced the concept of using the AVT Comparison Workshop, it was joked by the client Could you put it into a Comic so that the Aircrew could read it?

I think the only risk is if it becomes too popular

Unity of Direction

Drawing on the idea that Customer Satisfaction is a product of Employee Satisfaction, and internal consultancy organisation may be able to better meet the needs of its customer by capturing the realtime experiences of both customers and employees. This concept attracts the customers and employees as owners of the business and the realtime experience capture is part of the allure.

I particularly like the idea of firing customers.

From the perspective of an internal consultant, jobs that the consultancy accept tend to be driven by the client on a regional basis. There is not necessarily an alignment to the overarching needs of the greater organisation. This can mean that the jobs can lead to the frustration and dis-engagement of the consultants. So the right jobs tend not to be just good for the client but also the best for the consultant too...

Each engagement should assist the organisation to achieve a greater good, whether by meeting an educational, process or other improvement need.

White Noise

It is often a joke in Australia (the World?) to pull the mickey out of Americans for their ignorance but reading last month's The Monthly, I have to consider the effect of white noise.

If we are constantly bombarded by low level information at what point do we stop discerning. I read a blog that my boss put me onto that might have a point that news will find you...

So then do we surround ourselves with like-interested people who act as filters for us? isn't this what web2.0 is really all about? self-censoring? so then we can be responsible for our own ignorance... IF we know what we are doing... In a constrained environment (behind a firewall) then maybe it is a positive but societally I wonder about heading toward a place where Gatorade is used to hydrate crops.

On reflection of Something For Kate Your not the first to think that everything has been thought before... I would tell you that this article is related, but I didn't make it through before getting fidgety and ...

$58, no joke.

I have been somewhat slack... albeit a little the fault of my access to the net... Unfortunately, there is no access to social-networking behind the work firewall nor regular access to internet whilst in Wagga Wagga... Anyway, the direction of this blog is still working itself out.

Well I have some half-baked uses for the Cynefin framework that I intend to blog in the near future... One looks at training, which might actually be closer to KM than I anticipated and the other one looks at Military organisational structure.

Speaking of the Military, I wonder if the RAAF is aware of this revelation. This will not help their retention, I am sure.

To finish, I was shabbily in need of a haircut after my 3 weeks away so I went to the place I have used near work. Only to find that the Barbers had left for the week. This was fine I would simply find a place near home...

I googled a place in North Adelaide called Mens Hairdresser's (which seemed unambiguous enough for me) but once I got to the Village there was none to be found. So, now I wandered closer to home and started looking for a hairdresser. This is not hard to find on Melbourne St, but this uncomfortable feeling settled over me as I stood outside... I felt the need to ask if they cut men's hair... I avoid this and headed to the one with the picture of the bearded person amongst all of the women. Now I say bearded person because the model was somewhat androgynous and that should've been a hint...

I am still getting over the fact that they could keep a straight face whilst telling me that a man's haircut cost $58... I realised it was not a joke when they offered me 10% because it was my first time... Am I out of kilter with the world or did I miss something extra that was on offer here?